Privacy Policy

1. Definitions

In this Privacy Policy, unless the context requires otherwise:

• "c44", "we", "us", "our" refers to the c44 platform and its operating entity, accessible at c44.one.
• "Player", "you", "your" refers to any individual who registers an account, accesses, or uses the c44 platform.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, financial information, identity documents, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "KYC" refers to the Know Your Customer identity verification process required by c44 for account withdrawals and compliance purposes.
• "Platform" refers to the c44 website at c44.one and all associated services.

2. Data We Collect

2.1 Registration Data

When you create a c44 account, we collect the personal data you provide during the registration process, which includes your full legal name, date of birth, email address, Pakistani mobile number, and selected username. This information is necessary to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with financial crime prevention obligations and to protect your account, c44 collects identity documents including copies of your National Identity Card (CNIC) or other government-issued identification, and may request proof of address or proof of source of funds. KYC documents are processed and stored securely and are used exclusively for identity verification and compliance purposes.

2.3 Financial & Transaction Data

c44 records all deposits, withdrawals, bet placements, game results, and bonus transactions associated with your account. We also collect the payment method details necessary to process transactions — for JazzCash and Easypaisa this includes your registered mobile number; for bank transfers this includes your account number and the name registered with HBL, UBL, Meezan Bank, Bank Alfalah, or other linked banks.

2.4 Technical & Usage Data

When you access c44, we automatically collect technical data including your IP address, device type and operating system, browser type and version, session duration, pages visited, game history, and referring URL. This data is used for security monitoring, fraud prevention, platform performance analysis, and service improvement.

2.5 Communications Data

When you contact c44 customer support via email or live chat, we retain records of those communications including the content of your messages, the time and date of contact, and the resolution provided. This data is retained for quality assurance, dispute resolution, and regulatory compliance.

2.6 Responsible Gaming Data

If you use c44's responsible gaming tools — including deposit limits, cool-off periods, or self-exclusion — we record the details of those restrictions and the dates they were applied. This data is retained to enforce the restrictions you have set and to comply with responsible gaming obligations.

3. How We Collect Data

c44 collects Personal Data through the following means:

• Directly from you — during account registration, KYC submission, deposit and withdrawal requests, and customer support interactions;
• Automatically — through cookies, session tracking, and server logs when you access or interact with the Platform;
• From payment processors — transaction confirmation data from JazzCash, Easypaisa, and banking partners in the course of processing deposits and withdrawals;
• From identity verification providers — where third-party KYC service providers are used to verify identity documents, they may share verification outcomes with c44;
• From fraud prevention services — c44 may receive risk signals from fraud detection services used to protect the security of the Platform.

4. Legal Basis for Processing

c44 processes your Personal Data on the following legal bases:

• Performance of a contract: Processing necessary to fulfil our obligations to you as a registered player — including account management, bet settlement, payment processing, and customer support;
• Legal obligation: Processing required to comply with applicable financial crime, anti-money laundering, and responsible gaming obligations, including KYC verification and the retention of financial transaction records;
• Legitimate interests: Processing carried out for fraud prevention, platform security, abuse detection, and service quality improvement, where these interests do not override your fundamental privacy rights;
• Consent: Where we seek your consent for specific data uses — such as marketing communications — we will request it separately and clearly. You may withdraw consent at any time by contacting [email protected].

5. How We Use Your Data

c44 uses the Personal Data we collect for the following purposes:

• Creating, maintaining, and managing your c44 account;
• Processing deposits and withdrawals to and from your c44 Wallet in PKR;
• Verifying your identity in accordance with KYC requirements;
• Detecting and preventing fraud, cheating, money laundering, and other prohibited conduct;
• Enforcing responsible gaming restrictions that you have set on your account;
• Providing customer support and resolving account disputes;
• Improving Platform performance, game offerings, and user experience;
• Sending transactional communications related to your account — such as deposit confirmations, withdrawal notifications, and security alerts;
• Complying with applicable legal and regulatory obligations;
• Enforcing c44's Terms & Conditions.

c44 does not use your Personal Data for automated decision-making that produces legal or similarly significant effects without appropriate human review.

6. Disclosure to Third Parties

c44 does not sell, rent, or trade your Personal Data. We share your data only in the following circumstances:

6.1 Payment Processors

To process your deposits and withdrawals, c44 shares the minimum necessary data with payment service providers including JazzCash, Easypaisa, and linked banking partners. These providers process your data solely to facilitate the transaction and are contractually prohibited from using it for other purposes.

6.2 Identity Verification Providers

Where c44 uses third-party services to verify KYC documents, the relevant identity data (such as CNIC details) is shared with those providers solely for the verification purpose. All such providers are bound by data processing agreements and applicable privacy standards.

6.3 Fraud Prevention & Security Services

c44 may share limited technical data (such as IP addresses or device identifiers) with fraud prevention services to detect and prevent unauthorised access, account fraud, and money laundering. This sharing is necessary for platform security and player protection.

6.4 Legal & Regulatory Disclosure

c44 may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation or to protect the rights, property, or safety of c44, its players, or the public.

6.5 Business Transfers

In the event of a merger, acquisition, or transfer of c44's business assets, your Personal Data may be transferred as part of that transaction. You will be notified of any such transfer and the Privacy Policy of the successor entity before it takes effect.

7. Cookies & Tracking Technologies

c44 uses cookies and similar session tracking technologies on the Platform. Cookies are small text files stored on your device that allow the Platform to remember your session state, preferences, and activity.

c44 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function — maintaining your login session, storing your language and currency preferences, and enabling secure authentication;
• Performance cookies: Used to collect anonymised information about how players interact with the Platform, which pages are visited most frequently, and where errors occur — this data is used to improve Platform performance;
• Security cookies: Used to detect suspicious login patterns, prevent cross-site request forgery, and support fraud prevention measures.

c44 does not use third-party advertising cookies or cross-site behavioural tracking cookies. You can manage cookie settings through your browser preferences, though disabling strictly necessary cookies will impair Platform functionality.

8. Data Retention

c44 retains your Personal Data for the following periods:

• Account and transaction data: Retained for a minimum of 5 years from the date of your last transaction or account closure, in accordance with applicable anti-money laundering record-keeping requirements;
• KYC identity documents: Retained for the duration of your account and for a minimum of 5 years following account closure;
• Customer support communications: Retained for 2 years from the date of the communication;
• Technical and usage logs: Retained for up to 12 months for security and fraud analysis purposes, unless a longer period is required for an ongoing investigation;
• Responsible gaming records: Retained for the duration of any active restriction and for a minimum of 5 years following account closure to support enforcement obligations.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

9. Data Security

c44 implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and c44's servers;
• Encrypted storage of sensitive data including identity documents and payment details;
• Role-based access controls limiting employee access to Personal Data on a need-to-know basis;
• Two-factor authentication available for all player accounts to prevent unauthorised access;
• Continuous security monitoring and intrusion detection systems;
• Regular security assessments and penetration testing of Platform infrastructure.

While c44 employs industry-standard security measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, c44 will notify affected players as promptly as practicable.

10. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your Personal Data held by c44:

To exercise any of these rights, contact c44 at [email protected] from your registered email address. We may ask you to verify your identity before processing a rights request.

11. Children's Privacy

c44 is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 18. The c44 registration process requires users to confirm they are 18 or older, and identity verification is used to enforce this requirement.

If c44 becomes aware that Personal Data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned. If you believe that a person under 18 has registered an account on c44, please contact us at [email protected] immediately.

12. Changes to This Policy & Contact

12.1 Policy Changes

c44 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. Material changes will be communicated to registered players by email or by a prominent notice on the Platform prior to taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the c44 platform following notification of a change constitutes your acceptance of the revised Policy.

12.2 Contact

For any questions, concerns, or rights requests relating to this Privacy Policy or the processing of your Personal Data by c44, please contact our data protection team at: [email protected]

Please use your registered email address when contacting us about a privacy matter, as this allows us to verify your identity and process your request efficiently.